COVID-19 Information

In response to the ever-changing landscape of the Covid-19 , we at Sunburst Vacation Rentals strive to keep everyone informed and safe. Here are our policies and answers to frequently asked questions.

Tuesday,  December 8th Govenor Roy Cooper announced a modified stay at home order effective December 11. 2020  - January 8th, 2021  For more information, please see Executive Order # 181. Order will require people to stay at home from 10 pm to 5 am with certain businesses required to be closed during those hours; More than 80 percent of NC counties now in the red or orange categories.  Celebrate the Holidays safely,  a quick reference.

Please see requirements for the Use of Face Coverings and Masks November 23, 2020.  People must wear face coverings when in public places, indoor or outdoor, and around people who are not members of the same household or residence.

For local info see Haywood Co Gov.   If you have any questions, please feel free to call the Haywood County COVID-19 Helpline at (828) 356-2019. This line is answered Monday through Friday from 8 a.m. to 5 p.m.  Community Care of North Carolina, Inc. (CCNC) has established a toll-free helpline (877-490-6642) aimed at answering COVID-19 health questions. The helpline is staffed from 7:00 a.m. to 11:00 p.m., seven days a week.

What are we doing?

Housekeeping Standards
We have implemented stringent cleaning procedures recommended by the CDC,  to keep our guests, owners and cleaners safe.  The virus that causes COVID-19 can be killed if you use the right products. Sunburst Vacation Rentals uses the EPA product list of disinfectant products that can be used against COVID-19, including ready-to-use sprays, concentrates, and wipes. Each product has been shown to be effective against viruses that are harder to kill than viruses like the one that causes COVID-19.

We provide a starter set of paper towels, toilet paper, trash bags, laundry pod and dishwasher pod.  All bed linens and towels are provided.  
We do recommend bringing extra toliet tissue, paper towels, and sanitizer for your hands,  in the event supply is short in WNC. 

You can help slow the spread of the virus through social distancing and prevention hygiene, such as frequently washing your hands and wearing face coverings. Everyone has a role in making sure our communities are as safe as possible to remain open.

Cancellations/Bookings

We understand this is unprecedented times due to Covid - 19. We are complying with all Federal, State and local mandates. We will keep you abreast of any changes to the Policies in Haywood County and/or the State of North Carolina. 

Protecting Your Investment with Travel Insurance –  We know your vacation is an investment. Prior to purchase, we highly recommend reviewing the specifics of the coverage offered through Generali Global Assistance & Insurance Services  or call Generali Global at 866-999-4018.   
In regards to COVID - 19 , click here for more specifics. 

In the event you need to cancel for any reason and have not purchased travel insurance:

Cancellation Policy 
If the cancellation is 31 days or more prior to the arrival date, we will refund fifty (50%) percent of the nightly rate (either deposit or full payment) less a $200 cancellation fee.  If a reservation is cancelled within 30 days or less of the arrival date, the guest will not receive a refund for any portion of the nightly rate (either deposit or full payment).
 
All cancellations must be requested in writing by fax, e-mail or letter.   In the event we are able to re-rent the premises for the same period for an equal or greater amount. then and only then, will a refund be made less a cancellation fee of $200.00
 
Provided the guest cancels prior to the arrival date, guest will receive a refund of the cleaning fee, the cost of the vacation rental damage insurance policy or security deposit paid, as well as any hot tub or pet fees that were paid.  The reservation fee is not refundable.  All monies received shall be applied first towards the nightly rate, and then toward the other applicable fees.
 
We highly recommend that you purchase travel insurance to cover cancellation fees, however  read the exclusion clauses thoroughly.  Travel Cancellation and Protection Insurance is offered by Sunburst Vacation Rentals, and is designed to protect you in the event it becomes necessary for you to cancel your reservation.