COVID-19 Information

In response to the ever-changing landscape of the Covid-19 , we at Sunburst Vacation Rentals strive to keep everyone informed and safe. Here are our policies and answers to frequently asked questions.

As of August 5th,  Gov. Roy Cooper extended Phase Two until Friday, September 11th,  and added new requirements. For more information on Staying ahead of the Curve:  https://www.nc.gov/covid-19/staying-ahead-curve

Face coverings must be worn in public and in private by all people over the age of 11 where six feet of social distancing is not possible.
All employees and customers of retail businesses must wear them, as must employees and customers of several other industries, including restaurants, 
Persons present at child care facilities, day and overnight camps, state government agencies, public transportation, meat or poultry processing plants, long-term care facilities or other health care settings must also wear face coverings.
Those who have underlying medical conditions, are exercising, or are associating with members of their own household don’t need to wear them, nor do people actively eating or drinking, giving speeches, in a personal vehicle in the home.
Cooper’s executive order #147 says that the failure to wear required face coverings won’t be enforced criminally by police, but persons refusing to wear masks could be cited for trespassing if they’re asked to leave a business but refuse.  People are required, with some exceptions, to wear face coverings while out in public when physical distancing of 6 feet is not possible.
For local info see Haywood Co Gov.  or Frequently asked Questions.   Feel free to contact Sunburst Vacation Rentals with any questions. 

What are we doing?

Housekeeping Standards
We have implemented stringent cleaning procedures recommended by the CDC,  to keep our guests, owners and cleaners safe.  The virus that causes COVID-19 can be killed if you use the right products. Sunburst Vacation Rentals uses the EPA product list of disinfectant products that can be used against COVID-19, including ready-to-use sprays, concentrates, and wipes. Each product has been shown to be effective against viruses that are harder to kill than viruses like the one that causes COVID-19.household disinfectants.

We provide a starter set of paper towels, toilet paper, trash bags, laundry pod and dishwasher pod.  All bed linens and towels are provided.  
We do recommend bringing extra toliet tissue, paper towels, and sanitizer for your hands,  in the event supply is short in WNC. 

You can help slow the spread of the virus through social distancing and prevention hygiene, such as frequently washing your hands and wearing face coverings. Everyone has a role in making sure our communities are as safe as possible to remain open.

Cancellations/Bookings

We understand this is unprecedented times due to Covid - 19. We are complying with all Federal, State and local mandates. We will keep you abreast of any changes to the Policies in Haywood County and/or the State of North Carolina. If the cancellation is 31 days or more prior to arrival, we will refund monies less $100 cancellation fee. If a reservation is cancelled 30 days or less, the guest will be responsible for any lost rent and other damages if the property is unable to be re-rented for the same period for an equal or greater amount. If the property is so re-rented, then and only then, will a refund be made less a cancellation fee of $100.00. All cancellations must be requested in writing by fax, e-mail or letter.   If the Governor or local government orders a shut down again,  we will refund, as we did in April and earlier in May, 100%.